Welcome to the Global Help Center for Seafarers, your comprehensive resource hub designed to support seafarers in resolving any issues encountered at sea. Hosted on Google Sites, our center offers essential tools and guidance to ensure safety and efficiency.

Key Services and Resources

1. Mechanical Issue Resolution:

   • Guides: Step-by-step instructions for common mechanical problems such as engine failures and hydraulic issues.
   • Emergency Contacts: Immediate access to technical support teams.

2. Safety Incident Management:

   • Procedures: Clear protocols for handling emergencies like fires, man overboard situations, and hazardous material spills.
   • Contact Information: Direct lines to safety officers and emergency services.

3. Software and Communication Troubleshooting:

   • Solutions: Detailed steps for resolving navigation system failures and communication blackouts.
   • IT Support: Contact details for IT support teams.

4. Medical Emergency Assistance:

   • First Aid: Guidelines for handling injuries, illnesses, and allergic reactions.
   • Medical Support: Contacts for onboard medical officers and emergency medical services.

5. Incident Reporting:

   • Forms: Access to incident report templates and guidelines for effective reporting.
   • Follow-Up: Procedures for follow-up actions and investigations.

6. Training and Resources:

   • Online Training: Modules covering safety drills, equipment handling, and emergency responses.
   • Resource Library: Manuals, guides, and video tutorials.

Contact Us

We are committed to supporting you 24/7. If you need assistance or have any questions, please contact us immediately:

• Email: crew.dept@ocsm.com.vn
• Phone: +84 786723886
• Live Chat: Access via our homepage for direct support.

Visit the Global Help Center for Seafarers for more information. We are here to assist you anytime, anywhere. Thank you for choosing our services.